Privacy Policy

1. Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access Our Service or parts of Our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
• Application refers to EazySales, Caselify, CaptionHype, and any other software programs or mobile applications provided under HyperlandHQ.
• CCPA / CPRA refers to the California Consumer Privacy Act, as amended by the California Privacy Rights Act.
• Company (referred to as either "the Company", "We", "Us", or "Our" in this Privacy Policy) refers to HyperlandHQ.
• Cookies are small files placed on Your computer, mobile device, or any other device by a website, containing details of Your browsing history on that website among its many uses.
• Country/State refers to: Ghana.
• Device means any device that can access the Service, such as a computer, cell phone, or digital tablet.
• GDPR refers to the General Data Protection Regulation (EU) 2016/679 and the UK GDPR.
• Personal Data (or "Personal Information") is any information that relates to an identified or identifiable individual.
• Service refers to the Application, the Website, or both.
• Service Provider means any natural or legal person who processes data on behalf of the Company, including hosting, analytics, advertising, payment processing, customer support, and security providers.
• Third-Party Social Media Service refers to any website or social network website through which a User can log in or create an account to use the Service (such as Google, Facebook, Apple, or GitHub).
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• User means any individual who accesses or uses the Service.
• Website refers to HyperlandHQ, accessible from https://hyperlandhq.com.
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Multi-Product Scope and Corporate Roles

This Privacy Policy applies to all websites, applications, digital products, and services operated under HyperlandHQ, including EazySales, Caselify, CaptionHype, and custom client software solutions.

Depending on Your relationship with Us, HyperlandHQ may act as either a Data Controller or a Data Processor:

• When We Act as a Data Controller: We act as a Data Controller for personal data collected directly from visitors, account holders, and direct users of Our websites and mobile applications (such as account registration details, billing data, and direct support inquiries).
• When We Act as a Data Processor: When Our business clients use Our Services to process data regarding their own customers or end users (such as storefront customer orders or law firm client files), Our business client acts as the Data Controller, and We process that data solely on their instructions as a Data Processor.

3. Collecting and Using Your Personal Information

Types of Data Collected

Personal Data: While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You, including:

• Email address
• First name and last name
• Phone number
• Billing and shipping address (State, Province, ZIP/Postal code, City, Country)

Information from Third-Party Social Media Services (OAuth): If You register or log in through a Third-Party Social Media Service (such as Google, Facebook, Apple, or GitHub), We may collect Personal Data already associated with that account, including Your name, email address, profile picture, and user identification number.

Payment Data (Web and Mobile Applications): We offer paid products and services across web and mobile applications. We do not directly store or collect Your payment card numbers. All payments are processed directly by PCI-DSS compliant payment providers, including Web Payment Gateways (Paystack, Stripe, PayPal, or regional payment processors and mobile money gateways) and Mobile In-App Purchase systems (Apple App Store In-App Purchase and Google Play Billing).

Usage Data: Usage Data is collected automatically when using the Service. It includes IP addresses, browser types, browser versions, visited pages, duration of visit, unique device identifiers, advertising IDs (such as IDFA on iOS or AAID on Android), and diagnostic logs.

4. Specialized Product Features and Content Processing

To deliver diverse capabilities across Our Services and Applications (including AI tools, e-commerce storefronts, mobile applications, guest utilities, and business management software), We process specific types of content and request specialized device permissions:

• Media and Hardware Device Permissions: Certain mobile or web applications request permission to access Your device camera, photo library, or local storage. This access is strictly used to enable feature functionality, such as capturing photos, selecting images, uploading documents, or saving generated files to Your device.
• AI and Automated Content Processing: When You submit text, photos, or files to automated or AI-powered features, Your input is processed securely to generate the requested output (such as captions, text transformations, or media enhancements). We do not use Your private media or uploaded inputs to train public foundational AI models without Your explicit consent.
• Public Links, Guest Tools, and Team Workspaces: If You use Our Services to host public pages, operate customer-facing storefronts, generate guest documents, or invite team members to an organization workspace, You direct the underlying data collection. We process end-customer order details, guest form inputs, and team access logs strictly as a Data Processor acting on Your instructions.
• Confidential Business and Professional Records: Content uploaded to Our platforms (including business management records, legal client files, financial transactions, and saved media libraries) remains strictly confidential. We process this data exclusively to deliver, index, backup, and secure the Service, and We never inspect, sell, or mine Your operational files for marketing or advertising purposes.

5. Tracking Technologies, Advertising, and Security

Cookies and Web Beacons: We use Session and Persistent Cookies, web beacons, and tracking pixels to monitor site activity. Non-essential cookies (such as analytics, advertising, and remarketing cookies) are used only where permitted by law or with Your explicit consent.

CAPTCHA and Anti-Spam: We utilize CAPTCHA services (such as Google reCAPTCHA or Cloudflare Turnstile) to verify that data entries are performed by humans rather than automated bots. These tools collect device and behavioral metrics solely for fraud prevention and system security.

Mobile Advertising and Remarketing: We may display advertisements within mobile or web applications. Third-party advertising networks (such as Google AdMob or Meta Audience Network) and remarketing providers (such as Google Ads or Meta Pixel) may use device identifiers and cookies to serve contextual or personalized ads. You may opt out of interest-based ads via Your device settings or browser controls.

6. Text Messages Privacy Notice

If You opt in to receive text (SMS) communications, We collect Your phone number and consent records.

No mobile information will be shared with or sold to third parties or affiliates for marketing or promotional purposes. Phone numbers and consent records collected for texting are never shared with anyone for any purpose, except the Service Providers that technically handle message delivery.

Text messaging services include customer support, security OTP codes, account notifications, and promotional updates (where explicitly requested). You can reply STOP at any time to opt out.

7. Data Retention Policy

We retain Personal Data only for as long as necessary to fulfill the purposes set out in this policy. When retention periods expire, data is securely deleted or anonymized.

8. International Data Transfers

Your Personal Data is processed at Our operating locations in Ghana and at cloud host locations maintained by Our third-party Service Providers globally (including the United States and the European Economic Area).

Where required by applicable law (such as the GDPR), international data transfers are safeguarded using legal transfer frameworks, including standard contractual clauses approved by relevant supervisory authorities.

9. Jurisdiction-Specific Privacy Rights

European Economic Area (EEA) and UK Users (GDPR): Under the GDPR, You have the right to access, rectify, delete, restrict, object to processing, and request portability of Your Personal Data. You also have the right to withdraw consent at any time.

California Residents (CCPA / CPRA and CalOPPA): Pursuant to California privacy laws, California residents have specific rights regarding their Personal Information:

We do not sell personal information for monetary payment. To exercise Your California opt-out or disclosure rights, submit a request to support@hyperlandhq.com.

Children's Privacy (COPPA Compliance): Our Services and Applications are not directed to or intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If We discover that a child under 13 has provided Us with personal information, We will delete that data immediately.

10. Contact Us

If You have questions regarding this Privacy Policy or wish to exercise Your privacy rights, You can contact Us:

• By email: support@hyperlandhq.com
• By web: https://hyperlandhq.com